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Next Terms and Conditions

General

These terms and conditions set out the basis on which you can use our website and place orders for items from the Next Directory. By ordering goods from Next Directory you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited and part of Next Group Plc, ("Next", "we", or "us"). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England & Wales). VAT number 179 7658 90.

You may contact us at this address or by email to enquiries@next.co.uk or phone us on 0844 844 8333. Telephone calls to and from Next Directory may be recorded or monitored as part of our efforts to further improve service to our customers.

Unless stated otherwise, all calls to Next cost 5 pence per minute from a BT landline, Mobile Providers and other Networks may vary.

We may contact you for marketing purposes by mail, telephone, email or otherwise

Next Directory Accounts

A Next Directory Flexible Account ("Next Account") may be opened for you and you will be charged £3.75 for your first and each subsequent Next Directory.

The Next Directory will be sent to you twice a season while you remain an active customer of Next Directory. You may cancel the next issue by contacting Next Directory.

To open a Next Account you must be over 18 and a UK resident.

You understand that a Next Directory Card may be issued to you to allow you to use your Next Account in store to purchase items.

Purchases from the Next Directory will be charged 10 days after the goods are despatched to you and transactions in store and purchases of Gift Cards/Vouchers, Flowers, wine, photographs and Photo Art will be charged to your Next Account normally within 1 day of purchase.

When you apply to open a Next Account, a Credit Agreement will be sent to you and you must read this carefully, sign both copies and return one copy to us.

Next reserves the right to withhold all orders until it receives a signed Credit Agreement from you.

Data Protection

To open an Account for you, we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search, whether or not credit is granted. We may use credit scoring methods to assess your application and to verify your identity.

To prevent identity fraud you may be required to confirm your identity when placing your first order on your Next Account. A £3.00 part payment may be requested using a Credit or Debit Card registered to the account holder's address. The rest of the order will be invoiced at a later date.

Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially, may be used by Next and other companies if credit decisions are made about you or other members of your household.

This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account.

Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will reassess with reference to any "associated" records.

If we enter into a credit agreement with you, we will also supply details of your agreement with us to the credit reference agencies, as well ongoing details of your account and how you manage it.

If you do not repay on time, or in full, we will advise the credit reference agencies who will record details of the debt.

All this information will be seen by other organisations carrying out later searches. The credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud.

You have the right of access to your personal records held by credit reference agencies and we will supply their names and address upon request to the Data Protection Manager, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT or via dataprotection@next.co.uk.

We may make periodic searches of group records and credit reference agencies to manage your Next Account, to take decisions regarding credit, including whether to make credit available or to continue or to extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may also use your information, including shopping habits, to open and run your Next Account including payment recovery, fraud prevention and debt tracing and for our marketing.

Some of the information you provide may be transferred outside the European Economic Area for processing. However, strict rules regarding the confidentiality of security of your information are in place to safeguard it.

Next reserves the right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account.

Orders

A contract is formed between Next and you when we despatch the goods you have ordered. Until the goods are despatched, the order may be cancelled. Exceptions apply to personalised items and goods made to your order, which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see Returns below. For security reasons, until you have received your first statement and a payment has been received you will be unable to order Gift Cards/ vouchers, ask for delivery to a store or to an alternative address.

Delivery Charges

Our delivery charge to mainland UK is just £3.95 no matter how large your order, with the following exceptions: Fresh Flowers £3.95 per bouquet, wine £3.95 per box, prescription glasses £3.95 per pair, personalised picture gifts £3.95 per item, gift vouchers £1.50 per delivery, large domestic appliances £19.99 per item, digital photos £1.50 per order and photo gifts up to £7.50 per order, charges will be detailed at point of order. Delivery on a Saturday is charged at £4.20.

The following charges apply for delivery of selected large Home items outside mainland UK: Northern Ireland £15, Isle of Man, Channel Islands, Scilly Isles £30 and Scottish Islands £55. For delivery outside the UK, other than to BFPO addresses, please see the terms and conditions specific to the country in which you are resident.

We do not deliver fresh flowers or wine outside mainland UK, this includes to BFPO addresses.

Next Day Delivery

The next day delivery service applies on orders placed before 5pm Sunday - Friday. Orders placed on Saturday will be delivered on Monday. The next day delivery service is only available in our personal courier areas and is subject to stock availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. Digital photos and photo gifts, larger items such as furniture and more valuable items are excluded from the personal courier and next day delivery service. Delivery times cannot be guaranteed. Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order.

Fresh Flowers & Wine Only

Most fresh flower orders placed before 5pm can be delivered the next day. Flowers ordered between 5pm Friday and noon on Saturday will be delivered Monday and orders after noon on Saturday and 5pm Monday will be delivered Tuesday. No deliveries are made on Bank Holidays or the day following a Bank Holiday. Delivery times cannot be guaranteed. You will be advised of delivery availability at the time of order.

Offer Order Codes

Free Delivery and other offer order codes remain the property of Next Directory, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

Store Collections

Delivery to stores is free. This service is available in over 400 Next Stores but is not available until you have received your first statement and you have made a subsequent payment, for made to order items, digital photos and photo gifts, flowers or selected large/bulky items.

Please take two forms of personal identification e.g. driving license or utility bill and either your Directory Card, statement, delivery note or letter accompanying your Directory.

Cancellations

Fresh flower cancellations and changes are possible up to 48 hours prior to delivery (see also return of selected items below).

Returns

You may return any item free of charge within 10 days of receipt, in a new and unused condition. If you return items after this time we may refund only the current or last selling price of the item to your Next Account. Returned items which are not in new or unused condition or which are returned after the approval period may not be credited to your account unless they are faulty. If you return the whole order we will not refund the delivery charge of £3.95 as this part of our service to you has been completed.

We are unable to accept the return of large bulky items, domestic appliances or the copy of the Next Directory through our stores. We cannot accept any returns through our airport stores. A non-refundable collection charge of £30.00 will be applied to selected furniture items if delivery is refused or collection is requested unless the product is faulty or does not fit the description given. No refunds or exchanges can be given on items made to your specification, such as sofas, digital photos and photo gifts and made to measure curtains, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons certain jewellery items, cosmetics and grooming products, mattresses, divans, duvets and pillows cannot be returned if unwrapped unless faulty. Self assembly furniture cannot be returned if assembly is part or fully completed unless the item is faulty. Perishable items such as food, drinks and fresh flowers cannot be returned unless found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken. Your statutory rights are not affected.

Gift cards/vouchers cannot be returned or exchanged for cash.

Because each upholstery item is made to your specific order, a non refundable deposit of 10% of the total value of the order will be charged to your account 10 days after the date of your order.

Returns by Courier

To make a return by courier, contact your courier direct (they will leave a number with the delivery), or call 0844 844 8000, or contact us via SelfServe, or online to arrange for your courier to collect the items from your home. Items left for the courier to collect are left at your own risk.

Returns by Post

To return by post call 0844 477 4874 to request a returns label, then take to your nearest post office.

Returns to Store

This service is available in all Next stores except our airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0844 844 8939 or log on to www.next.co.uk/storesearch.asp. Certain items cannot be returned to stores, as detailed above.

Returns for customers who have paid by credit/debit card

Returns are charged at £2.50 unless you are returning to the store. (If you return the whole order, we will retain the delivery charge of £3.95). Simply call 0844 844 8000 to arrange for your courier to collect the items from your home. Items left for the courier to collect are at your own risk. To return by post contact 0844 477 4874 and we will send you a pre-paid label. Any charges will be deducted from your credit/debit card prior to any refund.

Payments

Next Directory Flexible Account allows you to spread the cost (subject to status & approval) APR 26.49% (variable).

By credit & debit cards

We accept all major credit and debit cards. The card must be registered to the address where your Next Account is held.

We are unable to accept Cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

By SelfServe

Call 0800 587 7758 and key in your SelfServe number (shown on your statement or delivery note) to make your payment.

Online @ next.co.uk

Visit ' http://www.next.co.uk/account ' and follow the on-screen instructions.

By cheque

Cheques should be made payable to Next and posted to Next, P.O. Box 4000, Sheffield, S97 3ET.

A full explanatory leaflet is available by calling 0844 844 8333 or by writing to Next, P.O. Box 4000, Sheffield, S97 3ET.

By Next Gift Voucher

Please insert your Customer Number on the back of the voucher and keep a note of the serial number.

Complete the payment slip and send by recorded Track & Trace delivery to Next, P.O. Box 4000, Sheffield, S97 3ET. We advise you to ensure the method of postage chosen requires a signature by the recipient and carries sufficient insurance for the value of the vouchers sent.

By Next Gift Card

You can either call SelfServe on 0800 587 7758 with your SelfServe number, or redeem your Gift Card online. You will need to key in the Gift Card number shown on the back. You can use the full or part balance on the card to make a payment. You cannot use refund or Euro cards to pay your account.

Online Banking

To pay your account using your online banking service, please quote the following details:
Account Name: NEXT PLC
Bank Account Number: 02462087
Sort Code: 40-27-15
Reference: Please quote your Customer Number e.g. AB123456

Direct Debit

Call 0844 844 8333 and we will set up your Direct Debit over the phone or go online at http://www.next.co.uk/directdebit to download an application form.

Digital Photos and Photo gifts

Next's liability to you in respect of your order (including in respect of delayed, corrupted, damaged and lost orders) is limited to the value of the order. If the images you submit are of value, or you are using the service for business purposes, such that, in the event your images were damaged, destroyed or lost, your loss would exceed that amount, you should take out the appropriate insurance at your responsibility. Your statutory rights are not affected.

We recommend that before submitting digital images to us you retain a copy for yourself to use in the unlikely event of your images being lost or corrupted. In particular, whilst the web album service is intended to provide a convenient way of grouping your images and sharing them with others, it is not intended as stand alone depository for your images and you should not rely on it as such. You should always retain your own copies of all images uploaded.

Delivery of prints

All prints will be delivered to the delivery address supplied by you during the registration process. Your order will be accepted upon Next notifying you by email that your order has been accepted and has agreed to supply the prints, greetings cards and/or photo gifts to you.

Orders may be refused without explanation and entirely at the discretion of Next.

Returns and cancellations

You hereby consent to the Next photo printing services commencing immediately and as such you will not have a right to cancel your order. However, in the event that you are unhappy with any aspect of our online print services, you will be entitled to send the prints back to Next within 28 days of receipt whereupon Next will provide a full refund of the purchase price. Due to the personalised nature of photo gifts and greetings cards, we are unable to offer refunds on these items, except where we are required to do so by law. Your statutory rights are not affected by this section. If you have any questions please contact 0844 844 8510 or send an email to internet_correspondence@next.co.uk. Your statutory rights are not affected.

Your statutory rights are not affected by this section. If you have any questions please contact 0844 844 8510 or send an email to internet_correspondence@next.co.uk. Your statutory rights are not affected.

Illegal use

You warrant that you will not use any of the photo printing services for any fraudulent or illegal purpose and that you will not submit any image that:

(a) is unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way; or

(b) would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law; or

(c) infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; or

(d) Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above.

and you accept and undertake that you will be liable for any action taken against Next in relation to such activities and will fully indemnify Next against all actions, claims, demands or costs which may arise as a result.

Right to decline

Next reserves the right to decline to print or return any image.

Intellectual property rights

You warrant that you are the owner of the copyright in any material that you send to us for reproduction.

Liability

Without prejudice to the first paragraph of the Digital Photos and photo gifts section, (general liability statement) above, Next's liability to you shall be limited to the sum of £50 for any one incident or series of related incidents and up to a total of £100 for all incidents in any period of twelve months.

Without prejudice to the first paragraph of the Digital Photos and photo gifts section (general liability statement) above, Next shall not be liable for any economic loss, profits or anticipated savings, any loss of goodwill and reputation or any loss of data or any consequential loss as a result of breach of contract and/or negligence.

Your statutory rights are not affected by this clause.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within ten days and is in new condition. Certain products cannot be returned. See Returns section above, for details. All prices shown are cash prices in sterling. We reserve the right to alter or amend the credit charges, to withdraw credit, to accept or reject orders, to request part payment, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered through the Directory may differ from prices in store.

Arrears Charges

If you fail to make the minimum payment by the date specified in your statement you will be charged an administration fee of £1 which will be added to your next statement.

If you fail to clear the minimum payment balance on any subsequent statement by the date specified, you will be charged an additional administration fee of £5 which will be added to your next statement.

If a cheque is dishonoured or your Direct Debit payment is not made on time you will be charged £5.50.

If your account is transferred to a debt collection agency then an administration charge of £10 will be added to the balance owing to your account on transfer.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Availability

All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For the champagne sent with fresh flowers, vintages and labels may vary from those shown.

Colour Reproduction

Next designers and Next Flowers take great care with the colours used in the collections and all bouquets. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.


Payment Plans

The service is restricted to Next Directory flexible account holders only and will only apply to purchases of products which Next has agreed can be paid for over 26 or 52 weeks.

For each week of your agreement (26 or 52 weeks), Next will charge to your flexible account the weekly payment due. You will receive your statement as normal each month and in order to benefit from the interest free credit offered under this arrangement, you simply need to make the weekly repayments for your purchase that have become due in the previous month. These payments are required in addition to the minimum monthly payment required on any other purchases you have made on your flexible account in the usual way. Simply make the total repayment by the date stated and you will not be charged interest for your weekly priced item.

If you do not make the minimum payment required that month for your interest free items, the unpaid amounts will remain on your account and interest will then be applied to the outstanding balance at the normal rate of 26.49%. A new required payment will be shown on your subsequent statement and you will need to make at least this repayment by the date specified to avoid further action being taken and additional charges accruing to your account.

Payments made to your account will be first credited to the purchase of your weekly priced item and then to any other balance on your account, in the order specified in the terms and conditions of your existing flexible account.

If you wish to pay weekly you may do so.

Should you default on any payment for two consecutive months, Next reserves its right to terminate your ability to take advantage of the interest free option and the full balance outstanding for the item(s) will be added to your account. If such action is taken, Next will withdraw the opportunity for you to delay payment as described above. This means you will be charged interest on the total outstanding balance. Next also reserves the right to refuse further orders on your account if you default on any payment.


Recommend A Friend

This offer only applies to flexible account holders only.

Your friends must place a minimum order of £50 which must be kept and not returned (excluding the cost of the Next Directory).

The order must be received before 31st December 2008 in order for you and your friend to qualify for the account credit.

We reserve the right to substitute a similar offer.

On receipt of their Next Directory, your friend will be invoiced for £3.75.

To qualify for this offer your friend must not currently be a customer of Next Directory and must be eligible to open a Flexible Credit Account.

Spring Summer Home Preview 2009

15% DISCOUNT is available on almost all Home Items within this preview except furniture which has a 5% discount and Upholstery and Electricals which have NO preview discount.

Priority delivery will be Mid January when we begin dispatching our new merchandise (some items may even arrive earlier).

One free delivery offer per customer. Free delivery is NOT applicable to Flowers, Wine, Next Prescription Glasses, Personalised Picture Gifts, selected Home items or delivery to alternative addresses.

Discount and free delivery offers are restricted to invited customers only.

Free delivery and other offer codes remain the property of Next Directory, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

This offer cannot be used in conjunction with any other offer. When purchasing multi-buy items, we will calculate the best offer for you, not both.

This offer is only available on Spring Summer Home Preview 2009 orders placed on or before Sunday 19th October 2008.

No Payment necessary for your preview orders until your goods have been delivered and appear on your statement.

Our delivery charge is normally £3.95 with the exception of Fresh Flowers, Wine, Next Prescription glasses, Personalised Picture Gifts and selected Home items.

Win a Trip to Paris Prize Draw

To take part in the Next Directory Paris Prize Draw, entries must be received by 31st December 2008. The winner will be notified after 14th January 2009.

To enter visit next.co.uk/tv or write your name and address on a postcard and send to Paris Prize Draw, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT before 31st December 2008.

There is one main prize to be won, a luxury weekend to Paris.

NO PURCHASE NECESSARY. To enter without purchase, please write your name and address on a postcard and send to Paris Prize Draw, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT. Only one entry per person can be submitted. Proof of posting is not proof of delivery.

No bulk entries or entries from third parties will be accepted. You must be over 18 to enter the draw and a UK resident.

The winner's name and county will be available from the Prize Draw Department at the address below on receipt of a stamped self addressed envelope after the 14th January 2009.

The winner will be notified personally by the company on company letterhead. The letter will give details of how the prize can be claimed.

Next reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances.

Next's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

This promotion is not open to employees of Next, their families, associated agents or anyone connected with the promotion.

The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.

Mini Cooper S Prize Draw

To take part in the Next Directory Mini Cooper S prize draw, entries must be received by 31st December 2008. The winner will be notified after 14th January 2009.

There is one main prize to be won, a fantastic Mini Cooper S or a £20,000 cash alternative.

NO PURCHASE NECESSARY. To enter without purchase, please write your name and address on a stamped envelope before 31st December 2008 and send to Mini Cooper S Prize Draw, Next, P.O. Box 4000, Sheffield, S97 3ET. Only one entry per person can be submitted. Proof of posting is not proof of delivery. No bulk entries or entries from third parties will be accepted.

You must be over 18 to enter the draw and a UK resident.

The winner's name and county will be available from the Prize Draw Department at the above address on receipt of a stamped self addressed envelope after the 14th January 2009.

The winner will be notified personally by the company on company letterhead. The notification will include details of how the prize can be claimed.

The promoter's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.

The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered number 4521150.

Autumn Prize Draw

To take part in the Next Directory Autumn Prize Draw, entries must be received by 31st December 2008. The winner will be notified after 14th January 2009.

To enter, simply complete the coupon in store.

There is one main prize to be won, £10,000 or a dream holiday to Bali.

NO PURCHASE NECESSARY. To enter without purchase, please tick the relevant box on the coupon. Only one entry per person can be submitted. Proof of posting is not proof of delivery. No bulk entries or entries from third parties will be accepted. You must be over 18 to enter the draw and a UK resident.

The winner's name and county will be available from the Prize Draw Department at the address below on receipt of a stamped self addressed envelope after the 14th January 2009.

The winner will be notified personally by email at the address given. The email will give details of how the prize can be claimed.

Next reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances.

Next's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.

The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.

Code of Practice

We subscribe to the Code of Practice established by the Mail Order Traders' Association. We undertake to deal with any complaint speedily and sympathetically. If a complaint cannot be resolved to your complete satisfaction, we or you can refer the problem for conclusion to The Director, The Mail Order Traders' Association, PO Box 51909, London, SW99 0WZ. Next Directory is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice which was developed in consultation with the Office of Fair Trading and the Information Commissioner. The Code is administered by the Independent Direct Marketing Authority.

We reserve the right to refuse to supply any individual or company.

Complaints

Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Financial Complaints - Where complaints related to the consumer credit offer are not resolved to the customer's satisfaction the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for independent investigation. Details will be provided as appropriate.

Copyright

© Copyright 2008 care of the Next Directory (a trading name of Next Retail Ltd.), Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150.

NEXT Gift Cards

This card can be used by you if you are the purchaser or the person that you give it to as a gift in full or part payment for goods purchased in participating Next Retail stores. Alternatively, the card can be can used to make full or part payment of your Next Directory account via online or by calling Selfserve on freephone 0800 587 7758 and quoting your Selfserve account number which can be found on your statement or delivery notice.

The value of your purchases will be deducted from the balance on your card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.

The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if it is sold.

If found please cut in two and return to The Next Banking Department at the address below.

To check your balance at anytime call 0844 412 0300 in the UK or 1890 886 111 in the Republic Of Ireland. UK calls cost 5p per minute from a BT landline. Mobiles and other networks may vary.

Your balance will be updated after every purchase and will be shown on your till receipt.

The card will automatically expire 24 months after the last time that you use it to make a purchase or check your balance and any remaining balance will be deducted.

Next cannot accept responsibility for your card if it is lost, stolen or damaged once you have received it. It will not be replaced or its value refunded in any of these circumstances.

This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions. Your statutory rights are not affected.

NEXT ART Gift Cards

This card can be used by you if you are the purchaser or the person that you give it to as a gift in full payment for Photo Art purchased from http://www.next.co.uk/art only.

Any payment credited to the card which is subsequently dishonoured will result in the credit to your card being revoked.

The card is not for re-sale and cannot be exchanged for cash. No change will be given. The card will not be honoured if it is sold.

If you have received this card as a gift and it is unwanted please return it to any Next store to receive credit by refund card to the value of the gift which you will be able to use to pay for goods purchased in Next retail stores in the UK only.

As Next Directory Art is made-to-order to your requirements no refunds or exchanges can be given unless your instructions have not been carried out or the item is found to be faulty. Your statutory rights are not affected. The quality of the final product will depend on the quality of the original image sent. Some colour variations may occur in reproduction. You must ensure that you own the rights to the image that you submit and that you have obtained any relevant permission to use it in this way. Next reserves the right to not print any image which it considers unsuitable or which may cause offence.

The card will automatically expire 24 months after issue and any remaining balance will be cancelled.

NEXT cannot accept responsibility for your card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This is not a cheque guarantee, credit or charge card.

Made to order Curtains, Curtain Accessories, Cushions & Blinds Terms & Conditions Only

Measurements

Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order has been placed.

WE STRONGLY RECOMMEND THAT A FREE FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product.

Cancellations

As all items are made to order, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature.

Delivery

We aim to despatch all items within 7 working days of the order being placed. We will email you when your products are despatched. Delivery is by courier at a cost of £3.95 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.

Returns

Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0844 844 8600. If the products are is considered faulty by Next we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.

Availability

All products are subject to availability. Availability is usually advised when placing an order but if this is not possible we will advise of any delay as soon as possible.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Domestic Appliances Terms & Conditions Only

Please read the product terms and conditions carefully as they set out the terms under which Next Domestic Appliances makes the products available to you.

Prices

The prices payable for the items that you order are clearly set out in the web site and brochure. This is the highest price you pay, exclusive of delivery charges. The prices of these items may be reduced since going to press and you should check the website to find out the price that applies to the product of your choice. All prices are expressed inclusive of VAT payable unless otherwise stated. The price of the items does not include the delivery charge. The delivery charge is £19.99 per delivery.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.

Contract

There will be no contract of any kind between you and us until payment for your goods is authorised by your Next account. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full.

Delivery

Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK only (excluding Northern Ireland). All deliveries will be made to you by our courier. We do our best to secure delivery within 3-7 working days of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 regardless of the number of items delivered, on a particular date. If you are not at home for a pre-arranged delivery then we reserve the right to charge you a further £19.99 to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 48 hours notice prior to delivery.

Connection

You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item. Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the removal of transit brackets and a test of the appliance.

The delivery team will be unable to connect you a new appliance if:

* Connection charge of £15.00 per item.

Disposal

You can request that our delivery team dispose of your old appliance. This must be done at the point of order and a charge of £13.00 will be made for the collection of each item. All goods for removal and disposal must be disconnected from all water, electrical and gas supply in advance of the goods being removed. Refrigeration equipment cannot be removed, please contact your local authority. Once collected this item cannot be returned under any circumstances.

Cancellation

If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. No goods can be returned to store for a refund - All Cancellations must be processed via Next Domestic Appliance helpline. For further information and charges please see next section. This does not affect your legal rights.

Returns

If goods are faulty, or misdescribed, following confirmation by the manufacturer (this will require a telephone call or home visit by a manufacturer or registered engineer) you may return the product free of charge by calling 0844 844 8907. A full refund will be made back to your Next Directory account.

If for any other reason you decide to return the product within 7 days of receiving the delivery please call the Next Domestic Appliance helpline 0844 844 8907 and we will arrange a pick up within 5-7 days if the products are unused and unconnected. There is a charge for this collection of £49.99 this charge reflects the actual cost of collection. Under the terms of Distance Selling Directive, you as the customer have a duty to care for the product while it is in your possession. If the products are damaged, a charge will be made to repair the product to its original condition. Please be aware that where a repair is not economically viable, no refund will be made. Next Domestic Appliances cannot be returned to any Next stores.

Customer Services

If you have an order query, please email us at enquiries@nextelectricappliances.co.uk or call us on 0844 844 8907. Please note telephone calls may be recorded for training and quality purposes.

Terms And Conditions Of Sale For Kitchen Units, Cabinets And Related Fitments Only

THESE CONDITIONS ARE A VARIATION OF THE TERMS & CONDITIONS THAT APPLY TO ALL SALES BY NEXT DIRECTORY

1. Introduction

In these terms and conditions ("the Conditions") the following terms shall have the following meaning:

  1. "the Company" means Sigma 3 (Kitchens) Ltd.
  2. "Contract" means the contract between the Company and the Customer for the sale and purchase of Goods incorporating these Conditions.
  3. "Customer" means the person or persons who are purchasing the Goods from the Company.
  4. "Goods" means the kitchen units, cabinets and related fitments agreed to be supplied to the Customer in accordance with these Conditions.
  5. "Price" means the price inclusive of VAT for the Goods and delivery charges.

2. Basis Of The Sale

  1. The Company shall sell and the Customer shall purchase the Goods in accordance with these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions made or purported to be made by the Customer.
  2. The Customer agrees and acknowledges that the Contract for the Goods shall be between the Company and the Customer to the exclusion of all other parties and any contractual disputes arising from the Contract shall be between the Customer and the Company to the exclusion of all other parties.
  3. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptances of offer, invoice or other document or information issued by or on behalf of the Company shall be subject to correction without any liability on the part of the Company.

3. Variation

All terms of the Contract between the Customer and the Company are contained in these Conditions. No representations or warranties are made or given by or on behalf of the Company save as appear herein. No variation or addition to the Contract shall have effect unless agreed in writing and signed by a Director of the Company and a fully authorised representative of the Customer. No alleged oral agreement will be accepted.

4. Price And Payment

  1. The Price shall be inclusive of any value added tax and any delivery charges which are set out overleaf and which the Customer shall pay at the times stated overleaf.
  2. The Customer shall pay to the Company the Price in cash or by cheque or credit card in pounds sterling at the times stated overleaf. Payment will only be deemed to have been made when the Company has received cleared funds.
  3. The Customer shall not be entitled to deduct any monies from any payment due whether by way of set-off, counterclaim, discount, abatement or otherwise unless ordered by a valid court order.
  4. All payments payable under the Contract shall become due for payment immediately on termination of the Contract in accordance with clause 19.
  5. Any variation to the applicable rate of VAT or any imposition of VAT or other taxes imposed by the legislation will be charged at the appropriate rate at the time of delivery.
  6. If the Customer fails to make any payment on the due date pursuant to the Contract the Customer shall be liable to pay interest on such sum from the due date until the date of payment at the annual rate of 4% above the base lending rate of Barclays accruing on a daily basis until payment is made whether before or after judgment and the Company further reserves the right to charge for all reasonable costs including administration to enforce payment of the outstanding sums such costs are to be added to the debt owed by the Customer.

5. Cancellation

  1. The Customer shall be entitled to cancel this Contract within seven (7) working days from the date the Customer orders the Goods, provided that such cancellation is notified to the Company in writing within this time frame and the Customer pays to the Company the sum of £100.00 inclusive of VAT by way of cancellation fee. Thereafter the Customer shall not be entitled to cancel the Contract except with the written consent of the Company in which event the Customer will pay the Company all costs and expenses that the Company has incurred in respect of the Goods ordered by the Customer up to and including the date of cancellation by the Customer (which shall not exceed the Price) and such costs and expenses shall include, without limitation, manufacturing costs, costs of materials, administrative and delivery costs.
  2. Subject to your statutory rights, Goods made or altered specifically to the Customer's order may not be returned nor will the Company provide any refund unless the Goods are defective or not made in accordance with your stated instructions.

6. Alteration To Order

Following the order of the Goods made by the Customer and written confirmation of the order has been issued by the Company, the Customer shall not be permitted to make any alterations to the order.

7. Delivery

The Company will use its reasonable endeavours to deliver the Goods at a time convenient to the Customer but for the avoidance of doubt normally during the hours of 8 am and 5 pm only. Dates and approximate times will be advised by the Company. If the Customer fails to take delivery on an agreed date and time the Company reserves the right to postpone the delivery by a reasonable period in which case the Company will advise the Customer of an alternative date and time.

8. Risk and Title

  1. All risks, damage or loss to Goods shall pass to the Customer on delivery. In the event that the Customer fails to take delivery without good reason risk in the Goods shall also be deemed to have been passed to the Customer at the time of attempted delivery. The Customer must ensure that the Goods will be stored at a dry and secure location.
  2. Notwithstanding delivery or any other provision of these Conditions, the title and ownership in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the Price. Until ownership has passed the Customer shall hold the Goods on a fiduciary basis as the Company's bailee and must maintain the Goods in satisfactory condition and keep them insured on the Company's behalf.

9. Guarantee/Warranty

  1. Where the Company is not the manufacturer of the Goods, the Company shall use its reasonable endeavours to transfer to the Customer the benefit of any warranty or guarantee given to the Company.
  2. The Company warrants that subject to the other provisions of these Conditions upon delivery the Goods shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
  3. The Company shall not be liable for a breach of the above warranty:
    1. if the Customer fails to give prompt written notice of any defect to the Company; or
    2. if the Customer does not allow the Company a reasonable opportunity to inspect the Goods after receiving such notice, or.
    3. if the Customer makes any further use of the Goods after giving such notice; or
    4. if the defect arises because the Customer's mis-use, general wear and tear or if the Customer or their fitter failed to follow the Company's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods; or
    5. if the Customer or their fitter alters or repairs such Goods without the written consent of the Company; or
  4. Subject to the above clause 9 (iii) if any of the Goods do not conform with the above warranty the Company shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods provided that, if the Company so requests, the Customer shall, at the Company's expense, return the Goods or the part of such Goods which is defective to the Company. In considering whether a full or partial refund is to be given, account will be taken of the benefit provided by the Goods to the Customer.
  5. If the Company complies with clause 9 (iv) it shall have no further liability for a breach of the warranty in respect of such Goods.
  6. The following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:
    1. any breach of these Conditions;
    2. any use made by the Customer of any of the Goods, or of any product incorporating any of the Goods; and
    3. any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
    4. All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
  7. The Guarantee/Warranty does not affect the Customer's legal rights and, for the avoidance of doubt, nothing in these conditions excludes or limits the liability of the Company:
    1. for death or personal injury caused by the Company's negligence; or
    2. under section 2(3), Consumer Protection Act 1987; or
    3. for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or
    4. for fraud or fraudulent misrepresentation.
  8. Subject to clauses 11 (vii) and (viii):
    1. the Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Price; and
    2. the Company shall not be liable to the Customer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
  9. The Guarantee/Warranty will be binding on the Company in respect of the following Goods and the following periods from the date of delivery:
    1. 6 years in respect of carcasses; and
    2. 2 years in respect of kitchen unit doors and kitchen furniture.

10. Alternative Equipment

If at the time of delivery the Company is unable to supply any of the Goods the Company will offer the Customer an alternative with any appropriate adjustment in the Price. If the alternative is not acceptable to the Customer the Company will at its entire discretion allow a deduction in the cost of such Goods from the overall Price to the Company.

11. Colours And Glass

  1. Whilst every effort will be made to supply the Goods in the colour/shade chosen by the Customer the exact colour/shade cannot be guaranteed neither can the Company guarantee that the colours/shades are identical to those shown in the Company's advertising material and brochures, nor any samples provided by the Company to the Customer. In particular where natural timbers are used the Customers must expect variations in colour and grain. The Customer shall not be entitled to terminate or cancel the Contract or make a claim against the Company by reason of reasonably foreseeable variations of colour and grain. Exact colour/shade is not of the essence in the Contract.
  2. 2. The Company will not be liable for any slight imperfection in any parts of the Goods made of glass.

12. Customer Appliances

The Customer must provide the Company in writing all necessary technical details including without limitation appliance dimensions, to enable the Company to incorporate the appliance dimensions into the manufacture of the Goods. The Company is not responsible for the suitability, condition or performance of such appliances nor shall the Company be liable for any costs, expenses or losses suffered by the Customer in the event that appliance dimensions or technical information provided by the Customer are inaccurate in any respect.

13. Front Frames

If a kitchen frame is specified, a frame will be supplied. A kitchen frame is usually 100mm deep and does not include sides, floor or shelves.

14. Drawings And Confidentiality

  1. All drawings, descriptive dimensions and illustrations or any other pictures contained in any sales literature and price estimate supplied by the Company to the Customer are approximate only and shall not form part of the Contract. All drawings and other pictures in relation the Goods ordered by the Customer will be based on the dimensions, information and specifications supplied by the Customer. The Customer agrees and acknowledges that the Customer is responsible for providing accurate dimensions, information and specifications to the Company and the Company shall not be liable where the information provided by the Customer is inaccurate in any respect.
  2. In the event that alterations are necessary due to the inaccuracy of the dimensions, information and specifications provided by the Customer, the Company does not accept any liability if such alterations are made and reserves the right to charge the Customer all reasonable costs charges or losses sustained, including direct and indirect consequential losses, arising from such alterations.
  3. In the event that any alterations to the Goods are required as set out in clause 14 (ii) the Customer accepts that such alterations may incur delays in delivery of the Goods additional costs and charges.
  4. In the event that any alterations are required and any replacement Goods are required the Company is unable to give any guarantee that the colour size finish or component of the replacement Goods will match those Goods previously ordered.
  5. In addition any intellectual property rights in drawings or technical documents or any other information as may be supplied by the Company to the Customer, including specifications, shall remain at all times the property of the Company and such drawing or technical documents or any such other information may not be copied, reproduced or communicated to any third party without the Company's prior written consent.

15. Product Range Revisions

The Company continually seeks to improve its products and reserves the right to alter, delete or add any item, colour, size, finish, component or service from its range without prior notice. Every effort will be made to match the Goods with goods provided under previous order(s) but the Company is unable to give any guarantee that the colour size finish or component will match.

16. Termination

  1. Without prejudice to any other provision in these Conditions and without prejudice to any rights or remedies either party may have against the other the Contract shall terminate immediately and the Customer's right to possession of any Goods shall terminate immediately if the Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof or a resolution is passed or a petition presented to any court for the winding-up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer or the Customer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986.
  2. The accrued rights of the parties as at termination shall not be affected.
  3. On termination the Customer shall be liable to pay all outstanding and unpaid invoices and the Company shall be entitled to raise an invoice for Goods manufactured but not invoiced and such invoice(s) shall become due for payment immediately on receipt by the Customer.

17. Force Majeure

The Company shall not be liable to the Customer under the Contract in any way whatsoever for destruction, damage, delay or inability to carry out its business arising out of war or civil commotion, strikes, lockout and industrial disputes, failure of utility service or transport network, fire, storm, explosion, floods or bad weather, breakdown of machinery or plant, malicious damage, compliance with any law governmental order rule direction or regulation or any act of God or default of suppliers or sub-contractors. The Company shall further be under no liability to the Customer for any circumstances beyond the Company's control.

18. Assignment

The Company may assign the Contract or any part of it to any person, firm or company but the Customer shall not be entitled to assign the Contract.

19. General

  1. Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.
  2. If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
  3. Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract. And any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
  4. The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

20. Communications

  1. All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post, sent by fax or sent via electronic communication ("email"):
    1. (in case of communications to the Company) to its registered office or such changed address as shall be notified to the Customer by the Company; or
    2. (in the case of the communications to the Customer) to the address overleaf.
  2. Communications shall be deemed to have been received:
    1. if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
    2. if delivered by hand, on the day of delivery; or
    3. if sent by fax or email on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.

21. Jurisdiction

The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.


Additional Terms And Conditions Of Sale For House Signs Only

Delivery Schedule

All HOUSE SIGNS will be delivered within 10 working days of you receiving confirmation of your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them.

We reserve the right to charge any delivery costs from the customer, if an item is returned to us due to failed delivery after delivery arrangements have been communicated to you.

We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties.

If the goods we deliver are damaged or defective you must phone us on 0844 844 8999 with full details of the problem, within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you received confirmation of your order, we shall have no liability to you unless you notify us in writing at specify address including email address of the problem within 40 days of the date on which you ordered the goods.

Customer Service / Contact Us

If you need to reach us, please email us on internet_correspondence@next.co.uk alternatively, you can call on 0844 844 8999 or fax us on 0116 284 6436 or write to us at:

Home Customer Services,
Desford Road,
Enderby,
Leicester.
LE19 4AT

Shipping And Handling

Delivery costs are detailed on the website. Any additional costs will be notified to you by email at the time of order, or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.

All packages are sent via Royal Mail Recorded Delivery, all goods will require a signature upon delivery.

Cancellations

As all items are made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature.

Returns Policy

You must return items which are faulty, do not fit their description, or do not meet with your instructions, within 10 days in a new and unused condition. If your order is damaged in anyway once you receive it, please phone us straight away and DO NOT attempt to fit the HOUSE SIGN, we will replace the damaged goods.

Guarantee

All of our products carry a 12 month warranty.

We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

Bespoke Plaque Production

When purchasing a HOUSE SIGN the buyer agrees that the product is a bespoke product, made to the exact design, spelling and punctuation and will not be changed once confirmation of order has been sent. If the company finds inappropriate content or any copyright infringement we reserve the right to refuse production.

Colours, shapes and sizes

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Also colour variations are likely to occur due to the nature of natural raw materials used.

Irregular shaped plaques may vary slightly from the samples shown. All measurements are metric.


Additional Terms And Conditions Of Sale For Flooring Only

Returns and Cancellation

We hope that you will be pleased with your purchase. However, should you wish to return your order in full, we will be happy to refund or exchange a product providing a request is made in writing within 7 days of receipt of goods. Next Flooring reserves the right to refuse part order returns.

N.B. If you wish to return any goods they must be complete, unused, and in "as new" condition.

If you have opened any boxes to examine the product this must have been done without damaging the packaging in any way, as the packaging is specifically designed for the product and is deemed as part of the item. Next Flooring reserves the right to refuse all returns, which fall outside these requirements.

When goods are simply unwanted or unsuitable, and conform to the details above, Next Flooring will refund the customer in full less any direct expenses Next Flooring may have incurred in fulfilling the original agreement.

Direct expenses incurred include any delivery costs whether charged to the customer or not (i.e. FREE Delivery). Deliveries are calculated by weight and delivery location. Please be assured Next Flooring work very closely with all delivery partners to maintain competitive delivery costs at all times.

Please find below an approximate guide as to how delivery charges are calculated:
UK deliveries are charged at £45.00 minimum or £0.44 per kg, whichever the greater.
Scottish deliveries are charged at £65.00 minimum or £0.48 per kg, whichever the greater.

All returns must be accompanied by a valid returns authorisation number, which can be obtained from our office. You will need to return the goods back to us via your chosen courier and must be returned to:
Goods In
F.O.A. Warehouse Manager
Wyatt Way
Thetford
IP24 1HB

If we are unable to deliver your goods on the arranged delivery date for whatever reason, you will be liable for any additional costs incurred.

Cancellations can be made for a full refund prior to dispatch of goods. All credits will be processed within 30 days.

*None of the above conditions affect your statutory rights when the goods are faulty or not as described. A guide to your statutory rights can be found at: http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Delivery Information

Next Flooring can offer a premier next day delivery service on all orders to mainland UK addresses. This premier delivery service is available on all stocked orders. However, a surcharge may apply to some Scotland addresses, solid wood flooring and some goods outsourced with the manufacturers. All orders under the £350 threshold will incur a subsidised delivery charge of £29.95 plus vat, exceptions may apply.

Next day deliveries must be placed and funds cleared by 10am. Over holiday periods next day delivery may not be possible.

Deliveries are made to the 'kerb side'. Unfortunately, due to insurance guidelines it is not the courier's responsibility to take goods into your home so please arrange for adequate help at time of delivery.

Flooring deliveries could be made on a lorry or a van. It is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road or area is subject to a vehicle weight or width restriction; please inform us at the time of order.

Deliveries are made from approximately 8.00 am to around 6.00pm. Requests for an estimated time of arrival on the day of delivery are strictly at the courier's discretion. We cannot make a courier contact you to advise delivery times, we can only request this.

If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, or there is inadequate help available, you will be liable for any additional costs incurred. ALL deliveries must be signed for.

Approximate delivery lead times will be advised at the time of order whenever possible. Next Flooring cannot be held responsible for delivery lead time schedules arranged with outside couriers, e.g. special order products dispatched direct from manufacturers.

Next Flooring will do our utmost to avoid any damage by choosing the best couriers available. However, some goods are sent direct from the manufacturer which means we have no jurisdiction over the method of delivery.

In any event please inspect all goods immediately on delivery. For instance, this means opening tubes to check trims and glancing over (but not opening) packs of flooring for visible damage.

If you are unfortunate enough to receive a damaged item, or an item is missing, make sure it is noted on the courier's paperwork. Claims for such damaged or missing items must be made within seven days of the delivery and will only be considered if the courier's paperwork is appropriately noted.

Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable.

No liability can be accepted for costs caused by late deliveries, or for any other reason. Therefore we advise against booking installers until goods have been received in good condition.

Manufacturing Fault claims

We hope you flooring is as expected and without fault. However, it is regrettable that very occasionally this may not be the case and we would like to apologise beforehand.

To avoid unnecessary delays and inconvenience to our customers it is important to complete a few checks before installation of your flooring. If these checks are completed during your installation most faults can be avoided.

It is important to check that each board is flawless before laying them. Next Flooring will not accept any claims for damaged, faulty or mis-described items once the flooring has been installed, as once installed such use or installation shall be taken as conclusive evidence the buyer has accepted that the goods are in perfect condition.

It is important that the customer checks all manufacturers specification details for suitability of purpose. It is concluded that the customer must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put once the product has been installed.

If you are unfortunate enough to notice a fault in the product before installation it is requested that it is returned to us. Please see our returns policy for details of how to action this procedure. Once the goods have been returned, and confirmation has been given that there is a valid claim, a full replacement will arranged for the goods or a full refund made for those faulty goods if required. Also, if the claim is valid, a full credit is raised for the cost incurred by the customer for the return of the items (customer's courier receipt required).

If, after installation, you are unfortunate enough for the product to develop a fault arising from manufacture you may be able to make a claim. However, Next Flooring uses an independent arbitrator to assess all such claims. If you wish to proceed with an inspection Next Flooring reserves the right to charge the cost of inspection at a rate of £80.00 plus VAT. If the inspection shows that the complaint is caused by a manufacturing fault said charge will be refunded.

Privacy Policy

Next Flooring aims to operate in accordance with the Data Protection Act 1998. We do not supply customer information to third parties. We will only use your email address to contact you in relation to an enquiry you have made; in the event that a problem arises; for administrative purposes or operational reasons relating to our service. We may occasionally email you with details of new services or offers.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database.

The personal information that we hold will be held securely in accordance with our security policy and the law.

If you have a query regarding privacy, please contact us.


Site Information